General Terms and Conditions

GENERAL TERMS AND CONDITIONS
I. INTRODUCTION
Molo longo rental j.d.o.o. (hereinafter: Agency) with its seat in Rijeka, Antuna Branka Šimića 60,
VAT-ID: 46200696946, ID-CODE: HRSR-51-040418049, is an agency specialized in renting out
apartments and holiday houses (villas). Molo longo rental j.d.o.o. agency is a company with
multiple years of experience in providing tourist services and property business, and is the carrier of
the recognizable tourist brand Molo Longo.
The Agency cooperates only with those renters whose accommodation facilities satisfy the high
standards of providing accommodation services and who possess all the necessary permits from
competent government authorities.
The agency acts as an intermediary via which the guest, i.e. the lessee enters into a lease agreement
with the owner of the apartment.
General Terms and Conditions (hereinafter: General Terms) produce legal effects from the moment
the guest pays the accommodation advance fee during booking the dates for accommodation on the
Agency’s website. Upon the receipt of the advance fee, the Agency shall send a written
confirmation to the guest which will contain the details of the booked dates and the accommodation
facility. By doing so, the General Terms and the written confirmation become an integral part of the
lease agreement between the guest as the lessee and the owner of the apartment as the lessor.

II. ACCOMMODATION PRICE AND PAYMENT METHOD
Prices published on the website and in other promotional materials of the Agency are expressed in
Euro (VAT included) and refer to the price of daily rent per accommodation unit in the
corresponding price season. The published prices are valid from the moment of updating the data on
the website. The accommodation price includes the costs of electricity, water usage, gas, internet,
waste removal, obligatory fees to the local self-administration unit, sojourn tax, check-in, towels,
kitchen rags, and final cleaning.
The advanced fee depends on the area in which the booked apartment is located:
a) For the apartments outside Rijeka the advance fee during the booking of the dates is 30% of the
accommodation sales price. Booking of the dates is obligatory and by paying the advance fee, the
guest accepts the General Terms. Upon receiving the advance fee, the Agency shall submit to the
guest via email a written confirmation of the location and other details of the booked dates in the
accommodation facility. Should the Agency not receive the advance fee within 3 (three) days from
the booking, it shall be deemed that the Lease Agreement has not been concluded at all.
The advance fee payments should be done in euro (EUR) and it can be performed using a credit
card or bank transfer. The Agency shall not be responsible in the event of difference in the charged
amount that might occur during payment due to bank fees or difference in the currency exchange
rate. The Lease Agreement shall be deemed concluded when the Agency receives the advance fee
amount. The remaining amount of the accommodation price is due up to 30 days before arrival date.
b) For the apartments located in Rijeka the guest is not obliged to pay the advance fee but to pay the
whole amount during the booking process.

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III. CANCELLATION TERMS (cancellation, no-show, termination of stay)

a) for the apartments located outside of Rijeka
– In the event that the guest cancels their booking up to 31 days before the booked day of
arrival, The Agency will keep the advance fee that the guest can use for tourist
accommodation until the end of the current year in agreement with the Agency.
– In the event that the guest cancels the booking from 30 days to the booked arrival date,
the Agency will retain 100% of the total amount of the reservation
– In case of no-show, the reservation is marked as no show and the guest is charged for the
full amount of the reservation.
b) for apartments in the city of Rijeka
– In the event that the guest cancels their booking up to 15 days before the booked day of
arrival, the guest has the right to a 100% refund of the total amount of the booking.
– In the event that the guest cancels their booking between 14 and the booked check-in date,
they'll be charged 100% of the total reservation amount.
– In case of no-show, the reservation is marked as no show and the guest is charged for the
full amount of the reservation.
*The cancellation date is taken as the date when the cancellation notice was received
*Some apartment owners may require different booking or payment terms and cancellations, which
will be communicated to the guest at the time of booking.
*Refund of funds to the guest shall be made by the Agency within 15 days of receipt.
*Molo Longo Agency is responsible for all complaints, refunds and complaints related to
transactions made in the reservation. Complaints are sent to: info@mololongo.com

IV. GUEST ARRIVAL AND CHECK-IN
The guest will be enabled to enter the accommodation facility on the day of arrival at 5:00 p.m. at
the earliest. On the departure day, the latest time to vacate the facility is at 10:00 a.m. The guest
may also be allowed to enter the property early if circumstances permit, which will be
communicated to the guest in a timely manner.
The booking carrier is obligated according to Croatian law to submit to the owner/host official
identification documentation containing personal data for the purpose of registering with the tourist
board (Croatian Tourist Board). These information shall not be used for other purposes. Should the
guest not submit any form of personal identification for registering tourists pursuant to the law, the
guest can be rejected from accessing the apartment without the possibility of a refund.
V. ACCOMMODATION RULES
a) Number of persons
The maximum number of guests that can stay at the apartment during the booked period is stated at
the Agency’s and/or apartment’s website. The written confirmation sent by the Agency to the guest
shall also contain the specification of the maximum capacity of the apartment. The capacity
includes adults and children equally.
In the event that more persons than the maximum allowed capacity, including the guests' escort and
visitors, are staying, the Agency and the owner have the right to terminate the lease agreement
without the obligation to respect the notice period and the guests undertake to leave the apartment

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within 24 hours of such termination. The potential remaining unused time of the booked period
shall be charged as if the lease agreement had not been terminated, and the guest does not have the
right to request a refund of paid amount for that period.
b) Groups of youth
Persons up to 25 years of age are considered groups of youth for which special accommodation
conditions might apply, pursuant to the rules determined by the owner. The guests shall inform the
Agency during the booking of the accommodation of the age group of the guests. Failure of the
guest to do so does not influence the validity of the special rules for groups of youth and can result
in the Agency cancelling the booking without refunding the paid amount to the guest.
c) Pools
In the event when the facility has a pool at its disposal, the guest shall, for security reasons, follow
every advice of the facility owner or Agency. The use of the pool is at personal risk only. Children
are allowed to move in the pool area exclusively in the presence of an adult.
d) Pets
The possibility and the conditions of keeping pets shall be stated at the Agency’s ebsite. When
booking the accommodation, the guest shall indicate the number of pets that will stay with them at
the apartment. Should the guest fail to report a pet/pets or brings more pets to apartment villa than
indicated during booking, the owner or the Agency have the right to terminate the lease agreement
without the obligation to comply with the termination period. In this event, the guest shall to vacate
the apartment within 2 (two) hours with all of the persons staying at the apartment, and loses the
right to refund for unused days of the booked period.
When pets are staying, the rent price might automatically be increased for the price of additional
cleaning which is necessary with pets, if this is anticipated in the accommodation terms of the
apartment. Pets are in no event allowed to access the pool nor can they stay at the apartment’s
furnishings. Pets’ owners are responsible for any damage caused by their stay and shall clean the
faeces and urine after their pets. Pets’ owners shall vaccinate their pets and generally keep them in a
condition prescribed by the relevant health and safety regulations. The Agency and the owner are in
no way responsible for any damage and disease that might arise from the apartment guests’ pets.
Should the guest during their stay at an apartment that does not allow pets suffer an allergic or
similar reaction, the Agency shall not be considered responsible since it cannot guarantee that no
pets had stayed at the apartment previously with the owners or other guests.
g) Noise
In the event that the noise and racket caused by the guests disturbs public order and peace and that
they do not quiet down even after a warning, the said can be considered a gross breach of the
provisions of the lease agreement, in which case the owner and/or the Agency are authorised to
terminate the lease agreement effective immediately, without a termination period, and the guest
shall permanently vacate the apartment within 2 (two) hours, together with all of the persons staying
there, and they do not have the right to request from the owner or the Agency a refund o the paid
accommodation amount.
VI. HOUSEHOLD RULES
The household rules are displayed at a visible place at the apartment. Guests shall obey the
household rules as well as the instructions on behaviour and acting in the apartment provided by the

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owner or the Agency. Disobeying the household rules can be considered a gross breach of the lease
agreement, in which case the owner or the Agency have the right to terminate the lease agreement
without the obligation to comply with the termination period. In this event, the guest shall to vacate
the apartment within 2 (two) hours with all of the persons staying at the apartment, and loses the
right to refund for unused days of the booked period. The same applies when the guests disturb
public order and peace with their noise and racket.
VII. SAFETY DEPOSIT
The guest undertakes to leave a cash deposit upon arrival at the apartment. The amount of the
deposit, if applicable, shall be indicated to the guest in the written booking confirmation. The
deposit serves as insurance to the owner for the perpetration of damage to the apartment. In the
event that the damage is greater than the amount of the deposit, the guest is obliged to reimburse the
owner for the full amount of the damage. If no damage has been done to the apartment, the
owner/host is obliged to return the deposit amount to the guest upon departure.
VIII. DAMAGE TO THE APARTMENT
The guest shall take care that the apartment remains in the same condition at the time of their
departure, as it was at the time of their arrival. The guest shall act with care towards the apartment,
its inventory and everything they are enabled to use within the apartment. In the event that they
cause damage, the guest is responsible directly to the owner of the apartment, pursuant to points
VII. and VIII. of the Terms. Any need for additional cleaning of the apartment, its furnishings and
appliances, as well as any need for hiring a repairman and/or handyman caused by the guest’s
behaviour in the apartment shall also be considered damage.
The guest shall report without delay any damage that occurred during their stay to the owner/host. If
the guest causes damage on purpose, the owner and the Agency have the right to terminate the lease
agreement without the obligation to comply with the termination period. In this event, the guest
shall to vacate the apartment within 2 (two) hours with all of the persons staying at the apartment,
and loses the right to refund for unused days of the booked period.
IX. GUEST DISSATISFACTION
In the event that the guest deems that the apartment has not been cleaned properly or notices a
breakdown or some other irregularity, they have the right to submit a complaint to the Agency
and/or the owner. If the complaint refers to cleanliness, the guest shall submit it without delay. The
owner of the apartment will act on the complaint within an appropriate deadline.
The guest is responsible not to cause damage to the owner of the apartment with their behaviour, i.e.
to prevent greater damage within their possibility. Should there be a discrepancy between the actual
condition of the apartment and the one published on the apartment or Agency website, the owner of
the apartment shall bear exclusive responsibility for this. Objections in writing shall be sent to:
Trpimirova 1A, 51 000 Rijeka, Croatia, or by email at info@mololongo.com
X. COURT JURISDICTION
In the event of a dispute, the proceedings shall be conducted in accordance with Croatian law in the
court in whose jurisdiction the accommodation unit is located.
XI. RESPONSIBILITY OF THE AGENCY
Molo longo rental j.d.o.o. is a tourist agency whose activity is the brokerage in the rental of tourist

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accommodation and stay. Molo longo rental j.d.o.o. offers brokerage services based on the business
cooperation agreement with the owners of apartment and as such is not the owner nor does it hold
owner’s responsibilities. Pursuant to the agreement, the owners of the apartments shall provide the
Agency with complete and accurate information on the apartment and all the relevant details, for
which they bear the full responsibility towards the guests. If the booking or the realisation of the
booking cannot be done in part or in full from reasons outside of the control and the responsibility
of the Agency, such as court proceedings related to the apartment, factual inability of the use of the
apartment, the owner’s behaviour, etc., the Agency has the right to cancel the booking and cannot
be held responsible in any way. In such cases, the Agency has the right to offer alternative
accommodation to the guest.
In the event of a founded complaint by the guest based on incomplete or inaccurate information
provided by the owner of the apartment or on accommodation defects in the Facility, the Agency
shall, based on the founded complaint, offer alternative accommodation to the guest with a discount
for the price of the accommodation, pursuant to the accommodation facilities it has at its disposal.
The guest has the right to refund of the amounts paid up to then if the Agency and the owner of the
apartment are not able to offer alternative accommodation or if the guest refuses it. If the guest’s
dissatisfaction is based on the defect of the accommodation in the Facility, the owner of the
apartment shall without delay attempt to eliminate the defect. If the elimination of the defect is not
possible or is not possible within a reason period, or if the guest has already suffered damages due
to the defect, the owner of the apartment shall compensate damages to the guest in line with the
nature of the defect, with the application of the Frankfurt Table rule.
XII. FINAL PROVISIONS
The Agency publishes on its website exclusively those information about the apartments that have
been provided by the owners. Apart from the information pertaining to the, all other information,
multimedia and digital contents published on the website of the apartment are the exclusive
property of the Agency and as such are subject to the protection of legislation on the basis of
copyright and related branches of law.
These General Terms are published in multiple languages on the web site and in the event of any
discrepancies between the multiple versions, the one published in Croatian language shall be
considered as relevant.
The Contracting Parties accept these General Terms with their own free will and for the purpose of
achieving mutual interests and undertake to attempt to resolve all disputes peacefully and amicably.
In the event of legal disputes, the Contracting Parties mutually agree on the jurisdiction of the
competent court in Rijeka.