GENERAL TERMS AND CONDITIONS
\nI. INTRODUCTION
\nMolo longo rental j.d.o.o. (hereinafter: Agency) with its seat in Rijeka, Antuna Branka \u0160imi\u0107a 60,
\nVAT-ID: 46200696946, ID-CODE: HRSR-51-040418049, is an agency specialized in renting out
\napartments and holiday houses (villas). Molo longo rental j.d.o.o. agency is a company with
\nmultiple years of experience in providing tourist services and property business, and is the carrier of
\nthe recognizable tourist brand Molo Longo.
\nThe Agency cooperates only with those renters whose accommodation facilities satisfy the high
\nstandards of providing accommodation services and who possess all the necessary permits from
\ncompetent government authorities.
\nThe agency acts as an intermediary via which the guest, i.e. the lessee enters into a lease agreement
\nwith the owner of the apartment.
\nGeneral Terms and Conditions (hereinafter: General Terms) produce legal effects from the moment
\nthe guest pays the accommodation advance fee during booking the dates for accommodation on the
\nAgency\u2019s website. Upon the receipt of the advance fee, the Agency shall send a written
\nconfirmation to the guest which will contain the details of the booked dates and the accommodation
\nfacility. By doing so, the General Terms and the written confirmation become an integral part of the
\nlease agreement between the guest as the lessee and the owner of the apartment as the lessor.<\/p>\n
II. ACCOMMODATION PRICE AND PAYMENT METHOD
\nPrices published on the website and in other promotional materials of the Agency are expressed in
\nEuro (VAT included) and refer to the price of daily rent per accommodation unit in the
\ncorresponding price season. The published prices are valid from the moment of updating the data on
\nthe website.\u00a0The accommodation price includes the costs of electricity, water usage, gas, internet,
\nwaste removal, obligatory fees to the local self-administration unit, sojourn tax, check-in, towels,
\nkitchen rags, and final cleaning.
\nThe advanced fee depends on the area in which the booked apartment is located:
\na) For the apartments outside Rijeka the advance fee during the booking of the dates is 30% of the
\naccommodation sales price. Booking of the dates is obligatory and by paying the advance fee, the
\nguest accepts the General Terms. Upon receiving the advance fee, the Agency shall submit to the
\nguest via email a written confirmation of the location and other details of the booked dates in the
\naccommodation facility. Should the Agency not receive the advance fee within 3 (three) days from
\nthe booking, it shall be deemed that the Lease Agreement has not been concluded at all.
\nThe advance fee payments should be done in euro (EUR) and it can be performed using a credit
\ncard or bank transfer. The Agency shall not be responsible in the event of difference in the charged
\namount that might occur during payment due to bank fees or difference in the currency exchange
\nrate. The Lease Agreement shall be deemed concluded when the Agency receives the advance fee
\namount. The remaining amount of the accommodation price is due up to 30 days before arrival date.
\nb) For the apartments located in Rijeka the guest is not obliged to pay the advance fee but to pay the
\nwhole amount during the booking process.<\/p>\n
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III. CANCELLATION TERMS (cancellation, no-show, termination of stay)<\/p>\n
a) for the apartments located outside of Rijeka
\n– In the event that the guest cancels their booking up to 31 days before the booked day of
\narrival, The Agency will keep the advance fee that the guest can use for tourist
\naccommodation until the end of the current year in agreement with the Agency.
\n– In the event that the guest cancels the booking from 30 days to the booked arrival date,
\nthe Agency will retain 100% of the total amount of the reservation
\n– In case of no-show, the reservation is marked as no show and the guest is charged for the
\nfull amount of the reservation.
\nb) for apartments in the city of Rijeka
\n– In the event that the guest cancels their booking up to 15 days before the booked day of
\narrival, the guest has the right to a 100% refund of the total amount of the booking.
\n– In the event that the guest cancels their booking between 14 and the booked check-in date,
\nthey'll be charged 100% of the total reservation amount.
\n– In case of no-show, the reservation is marked as no show and the guest is charged for the
\nfull amount of the reservation.
\n*The cancellation date is taken as the date when the cancellation notice was received
\n*Some apartment owners may require different booking or payment terms and cancellations, which
\nwill be communicated to the guest at the time of booking.
\n*Refund of funds to the guest shall be made by the Agency within 15 days of receipt.
\n*Molo Longo Agency is responsible for all complaints, refunds and complaints related to
\ntransactions made in the reservation. Complaints are sent to: info@mololongo.com<\/p>\n
IV. GUEST ARRIVAL AND CHECK-IN
\nThe guest will be enabled to enter the accommodation facility on the day of arrival at 5:00 p.m. at
\nthe earliest. On the departure day, the latest time to vacate the facility is at 10:00 a.m. The guest
\nmay also be allowed to enter the property early if circumstances permit, which will be
\ncommunicated to the guest in a timely manner.
\nThe booking carrier is obligated according to Croatian law to submit to the owner\/host official
\nidentification documentation containing personal data for the purpose of registering with the tourist
\nboard (Croatian Tourist Board). These information shall not be used for other purposes. Should the
\nguest not submit any form of personal identification for registering tourists pursuant to the law, the
\nguest can be rejected from accessing the apartment without the possibility of a refund.
\nV. ACCOMMODATION RULES
\na) Number of persons
\nThe maximum number of guests that can stay at the apartment during the booked period is stated at
\nthe Agency\u2019s and\/or apartment\u2019s website. The written confirmation sent by the Agency to the guest
\nshall also contain the specification of the maximum capacity of the apartment. The capacity
\nincludes adults and children equally.
\nIn the event that more persons than the maximum allowed capacity, including the guests' escort and
\nvisitors, are staying, the Agency and the owner have the right to terminate the lease agreement
\nwithout the obligation to respect the notice period and the guests undertake to leave the apartment<\/p>\n
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within 24 hours of such termination. The potential remaining unused time of the booked period
\nshall be charged as if the lease agreement had not been terminated, and the guest does not have the
\nright to request a refund of paid amount for that period.
\nb) Groups of youth
\nPersons up to 25 years of age are considered groups of youth for which special accommodation
\nconditions might apply, pursuant to the rules determined by the owner. The guests shall inform the
\nAgency during the booking of the accommodation of the age group of the guests. Failure of the
\nguest to do so does not influence the validity of the special rules for groups of youth and can result
\nin the Agency cancelling the booking without refunding the paid amount to the guest.
\nc) Pools
\nIn the event when the facility has a pool at its disposal, the guest shall, for security reasons, follow
\nevery advice of the facility owner or Agency. The use of the pool is at personal risk only. Children
\nare allowed to move in the pool area exclusively in the presence of an adult.
\nd) Pets
\nThe possibility and the conditions of keeping pets shall be stated at the Agency\u2019s ebsite. When
\nbooking the accommodation, the guest shall indicate the number of pets that will stay with them at
\nthe apartment. Should the guest fail to report a pet\/pets or brings more pets to apartment villa than
\nindicated during booking, the owner or the Agency have the right to terminate the lease agreement
\nwithout the obligation to comply with the termination period. In this event, the guest shall to vacate
\nthe apartment within 2 (two) hours with all of the persons staying at the apartment, and loses the
\nright to refund for unused days of the booked period.
\nWhen pets are staying, the rent price might automatically be increased for the price of additional
\ncleaning which is necessary with pets, if this is anticipated in the accommodation terms of the
\napartment. Pets are in no event allowed to access the pool nor can they stay at the apartment\u2019s
\nfurnishings. Pets\u2019 owners are responsible for any damage caused by their stay and shall clean the
\nfaeces and urine after their pets. Pets\u2019 owners shall vaccinate their pets and generally keep them in a
\ncondition prescribed by the relevant health and safety regulations. The Agency and the owner are in
\nno way responsible for any damage and disease that might arise from the apartment guests\u2019 pets.
\nShould the guest during their stay at an apartment that does not allow pets suffer an allergic or
\nsimilar reaction, the Agency shall not be considered responsible since it cannot guarantee that no
\npets had stayed at the apartment previously with the owners or other guests.
\ng) Noise
\nIn the event that the noise and racket caused by the guests disturbs public order and peace and that
\nthey do not quiet down even after a warning, the said can be considered a gross breach of the
\nprovisions of the lease agreement, in which case the owner and\/or the Agency are authorised to
\nterminate the lease agreement effective immediately, without a termination period, and the guest
\nshall permanently vacate the apartment within 2 (two) hours, together with all of the persons staying
\nthere, and they do not have the right to request from the owner or the Agency a refund o the paid
\naccommodation amount.
\nVI. HOUSEHOLD RULES
\nThe household rules are displayed at a visible place at the apartment. Guests shall obey the
\nhousehold rules as well as the instructions on behaviour and acting in the apartment provided by the<\/p>\n
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owner or the Agency. Disobeying the household rules can be considered a gross breach of the lease
\nagreement, in which case the owner or the Agency have the right to terminate the lease agreement
\nwithout the obligation to comply with the termination period. In this event, the guest shall to vacate
\nthe apartment within 2 (two) hours with all of the persons staying at the apartment, and loses the
\nright to refund for unused days of the booked period. The same applies when the guests disturb
\npublic order and peace with their noise and racket.
\nVII. SAFETY DEPOSIT
\nThe guest undertakes to leave a cash deposit upon arrival at the apartment. The amount of the
\ndeposit, if applicable, shall be indicated to the guest in the written booking confirmation. The
\ndeposit serves as insurance to the owner for the perpetration of damage to the apartment. In the
\nevent that the damage is greater than the amount of the deposit, the guest is obliged to reimburse the
\nowner for the full amount of the damage. If no damage has been done to the apartment, the
\nowner\/host is obliged to return the deposit amount to the guest upon departure.
\nVIII. DAMAGE TO THE APARTMENT
\nThe guest shall take care that the apartment remains in the same condition at the time of their
\ndeparture, as it was at the time of their arrival. The guest shall act with care towards the apartment,
\nits inventory and everything they are enabled to use within the apartment. In the event that they
\ncause damage, the guest is responsible directly to the owner of the apartment, pursuant to points
\nVII. and VIII. of the Terms. Any need for additional cleaning of the apartment, its furnishings and
\nappliances, as well as any need for hiring a repairman and\/or handyman caused by the guest\u2019s
\nbehaviour in the apartment shall also be considered damage.
\nThe guest shall report without delay any damage that occurred during their stay to the owner\/host. If
\nthe guest causes damage on purpose, the owner and the Agency have the right to terminate the lease
\nagreement without the obligation to comply with the termination period. In this event, the guest
\nshall to vacate the apartment within 2 (two) hours with all of the persons staying at the apartment,
\nand loses the right to refund for unused days of the booked period.
\nIX. GUEST DISSATISFACTION
\nIn the event that the guest deems that the apartment has not been cleaned properly or notices a
\nbreakdown or some other irregularity, they have the right to submit a complaint to the Agency
\nand\/or the owner. If the complaint refers to cleanliness, the guest shall submit it without delay. The
\nowner of the apartment will act on the complaint within an appropriate deadline.
\nThe guest is responsible not to cause damage to the owner of the apartment with their behaviour, i.e.
\nto prevent greater damage within their possibility. Should there be a discrepancy between the actual
\ncondition of the apartment and the one published on the apartment or Agency website, the owner of
\nthe apartment shall bear exclusive responsibility for this. Objections in writing shall be sent to:
\nTrpimirova 1A, 51 000 Rijeka, Croatia, or by email at info@mololongo.com
\nX. COURT JURISDICTION
\nIn the event of a dispute, the proceedings shall be conducted in accordance with Croatian law in the
\ncourt in whose jurisdiction the accommodation unit is located.
\nXI. RESPONSIBILITY OF THE AGENCY
\nMolo longo rental j.d.o.o. is a tourist agency whose activity is the brokerage in the rental of tourist<\/p>\n
5<\/p>\n
accommodation and stay. Molo longo rental j.d.o.o. offers brokerage services based on the business
\ncooperation agreement with the owners of apartment and as such is not the owner nor does it hold
\nowner\u2019s responsibilities. Pursuant to the agreement, the owners of the apartments shall provide the
\nAgency with complete and accurate information on the apartment and all the relevant details, for
\nwhich they bear the full responsibility towards the guests. If the booking or the realisation of the
\nbooking cannot be done in part or in full from reasons outside of the control and the responsibility
\nof the Agency, such as court proceedings related to the apartment, factual inability of the use of the
\napartment, the owner\u2019s behaviour, etc., the Agency has the right to cancel the booking and cannot
\nbe held responsible in any way. In such cases, the Agency has the right to offer alternative
\naccommodation to the guest.
\nIn the event of a founded complaint by the guest based on incomplete or inaccurate information
\nprovided by the owner of the apartment or on accommodation defects in the Facility, the Agency
\nshall, based on the founded complaint, offer alternative accommodation to the guest with a discount
\nfor the price of the accommodation, pursuant to the accommodation facilities it has at its disposal.
\nThe guest has the right to refund of the amounts paid up to then if the Agency and the owner of the
\napartment are not able to offer alternative accommodation or if the guest refuses it. If the guest\u2019s
\ndissatisfaction is based on the defect of the accommodation in the Facility, the owner of the
\napartment shall without delay attempt to eliminate the defect. If the elimination of the defect is not
\npossible or is not possible within a reason period, or if the guest has already suffered damages due
\nto the defect, the owner of the apartment shall compensate damages to the guest in line with the
\nnature of the defect, with the application of the Frankfurt Table rule.
\nXII. FINAL PROVISIONS
\nThe Agency publishes on its website exclusively those information about the apartments that have
\nbeen provided by the owners. Apart from the information pertaining to the, all other information,
\nmultimedia and digital contents published on the website of the apartment are the exclusive
\nproperty of the Agency and as such are subject to the protection of legislation on the basis of
\ncopyright and related branches of law.
\nThese General Terms are published in multiple languages on the web site and in the event of any
\ndiscrepancies between the multiple versions, the one published in Croatian language shall be
\nconsidered as relevant.
\nThe Contracting Parties accept these General Terms with their own free will and for the purpose of
\nachieving mutual interests and undertake to attempt to resolve all disputes peacefully and amicably.
\nIn the event of legal disputes, the Contracting Parties mutually agree on the jurisdiction of the
\ncompetent court in Rijeka.<\/p>\n","protected":false},"excerpt":{"rendered":"
GENERAL TERMS AND CONDITIONS I. INTRODUCTION Molo longo rental j.d.o.o. (hereinafter: Agency) with its seat in Rijeka, Antuna Branka \u0160imi\u0107a 60, VAT-ID: 46200696946, ID-CODE: HRSR-51-040418049, is an agency specialized in renting out apartments and holiday houses (villas). Molo longo rental j.d.o.o. agency is a company with multiple years of experience in providing tourist services and […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"page-templates\/fullwidthpage.php","meta":{"inline_featured_image":false},"yoast_head":"\n